A 23-year-old guest from Chicago was visiting Disney’s Hollywood Studios and went to use her FastPass reservation for Tower of Terror. When their FastPass didn’t work, the guest ended up punching the Cast Member in the face.
On the evening of July 13, 2019, the Chicago guest was with her party when they went to ride The Twilight Zone: Tower of Terror. As the guests arrived in the pre-show area of the attraction, they attempted to use some FastPasses, but they were not valid for the attraction at that time.
The Cast Member attempted to help the group with their FastPasses, but that only angered the group more. At this point, the Cast Member used the phone at her podium to contact a supervisor and get security to assist.
Once that phone call was made, the female guest from Chicago “began pushing buttons on her (Cast Member) ride podium.” The Cast Member kept asking the woman to stop but she was bring ignored which led to her pushing the guest’s hands away from the buttons.
This led to the guest punching the Cast Member in the face and the scene only continued to get worse.
“The family continued to yell profanities and record her with their phones,” the report said.
As the Cast Member was speaking to security, the guest and her party left Tower of Terror but were soon located. The Cast Member’s eye was swelling up by the time sheriff’s officers responded to the call made by Disney.
A spokeswoman for Disney said, “We don’t tolerate unsafe behavior.” No charges were pressed against the female guest from Chicago as the Cast Member did not wish to pursue legal action.
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